Productivity in perspective
At the request of the House of Representatives, the Netherlands Court of Audit has investigated developments in the productivity of 12 implementing organisations. The selected organisations incurred operating costs of €9.6 billion in 2022. For the benefit of many millions of citizens and businesses, they implemented government policies worth many billions of euros. In the first phase of this audit, we studied existing public information. We were able to outline changes in the productivity of 6 of the organisations. We found an upward trend in productivity at the Tax and Customs Administration, the Immigration and Naturalisation Service (IND), the Social Insurance Bank (SVB) and the Employee Insurance Agency (UWV), and a downward trend at the Central Judicial Collection Agency (CJIB) and the Central Agency for the Reception of Asylum Seekers (COA).
No generic average
Each implementing organisation works in its own complex context, with its own distinctive products and target groups. This makes it difficult to compare their productivity. The Court of Audit is therefore wary of calculating a generic average for all implementing organisations.
First phase of an audit on request
The Court is performing this audit at the request of the House of Representatives. In this first phase, we studied only public information. In the second phase, we will also draw on internal management information at the implementing organisations.
Do you have any feedback on this investigation?
We welcome all feedback on our audits and investigations. What do you think about our report? If you have any questions or need further information, mail us at feedback@rekenkamer.nl. We read all emails carefully and treat them in confidence.